Managed IT Services & Support
Reliable IT operations are the foundation of business productivity. Our managed services ensure your IT infrastructure runs smoothly, issues are resolved quickly, and your systems are
continuously optimized.
What We Deliver
24/7 Infrastructure Monitoring
Continuous monitoring of servers, networks, applications, and cloud resources with proactive alerting and automated remediation where possible.
Database Administration
Expert management of SQL Server, Oracle, MySQL, PostgreSQL, and NoSQL databases including performance optimization, backup management, and high availability configuration.
Performance Optimization
Continuous monitoring and tuning of systems to maintain optimal performance. We identify bottlenecks before they impact users.
Documentation & Knowledge Management
Comprehensive documentation of your IT
environment, procedures, and configurations. Knowledge transfer to your team is built into everything we do.
Help Desk & User Support
Multi-tier support desk handling user requests, incidents, and
problems. We provide support via phone, email, chat, and ticketing system with clear SLAs.
Backup & Recovery Management
Comprehensive backup strategies with regular testing of restore procedures. We ensure your data is protected and recoverable within your RTO/RPO
requirements.
Capacity Planning
Proactive analysis of resource utilization and growth trends to ensure infrastructure scales ahead of demand, preventing performance issues.
Server Management
Complete management of physical and virtual servers including patching, performance tuning, capacity planning, and troubleshooting.
Patch Management
Systematic patching of operating systems, applications, and firmware with testing and rollback procedures to maintain security without disrupting operations.
Change Management
Structured change management processes that minimize risk while
enabling necessary updates and improvements.
Service Level Agreements (SLAs)
We offer tiered SLAs based on your requirements:
Priority 1 (Critical):
15-minute response, 4-hour resolution target
Priority 2 (High):
1-hour response, 8-hour resolution target
Priority 3 (Medium):
4-hour response, 24-hour resolution
target
Priority 4 (Low):
8-hour response, 48-hour resolution target
Our Operations Philosophy
